"Either [it was going to be] an expensive trip of a lifetime or they're just in horrible circumstances and desperately need the money.". Now select your language of conversation. Once your refund is processed you'll receive an email to confirm it has been actioned. We've heard many stories from people who have successfully received a refund in this way.". Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. The best time to call Qantas is early in the morning (4 am 7am AEST). How to connect with us through Social media platforms. Fly with us and rediscover the Qantas difference. Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. We believe the journey should be as exciting as the destination. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. This will start the process of a refund back to . Press 2 for any complaint or feedback. The waiting times to get a response by SMS are usually shorter than the call center hold times. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). Both lines are open 24/7. Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. With a Wise Multi currency account and Wise debit card you can hold and convert over 50 currencies and spend money in over 200 countries around the world. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. Once your refund is processed you will receive an email to confirm it has been actioned. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Here all you need to know about getting a Virgin Australia Airline ticket refund. A: Qantas phone number in Indonesia: 001 803 61786. 40% 80% off with hacker fares. If we are unable to carry you and you have a confirmed reservation. Options for mobility and medical assistance and first-time flyers. Get ready for your big adventure with our dedicated family section. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. . does anyone have a email address for refunds at qf . Hi All, Just reviewing out travel plans to Europe booked for May , I have booked my Europe tickets using Qantas points all booked under classic reward flights . Indonesia Jakarta, Bali. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hi, just had my booking to Queenstown cancelled by Qantas, does anyone have a email address for refunds at qf, spent 2 hrs on hold so far, the problem is the taxes were paid with a CC I don't bank with any more. Search and book from over 15,000 cruise itineraries. Request wheelchair assistance. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. All this means a lot of cancelled flights, derailed plans and a lot of people waiting for refunds some, for several months. All rights reserved. It may cost extra, or the number may be unavailable if called from a mobile phone. Download our free online tools for individuals with dexterity limitation. The services are provided by Wise Australia Pty Ltd ACN 616 463 855. USA Los Angeles, New York. All you need to know. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. We believe the journey should be as exciting as the destination. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Deals on Qantas flights across a range of Australian and international destinations. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. Options for mobility and medical assistance and first-time flyers. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. Thank you so much Qantas customer support! 10 out of 10, Qantas. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Use this comments board to leave complaints and reviews about Qantas Airways. There is no need to call Qantas. Ireland Dublin. Restaurant and hotel reviews, photo galleries and travel articles. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Yes. If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. Long wait for refund for cancelled reward flights Qantas - a common experience? The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. You can track your Qantas Points, shop and more. You have a reservation but Qantas cant fly you. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Lawor the New Zealand Civil Aviation Act. Choose the seat that suits you before you get to the airport on Qantas operated flights. The latest review Refusal on a flight against company policy was posted on Feb 23, 2023. Terms and conditions apply. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Qantas last week posted an interim underlying pre-tax profit of $1.43 billion, in its first return to profitability since the Covid pandemic started three years ago. New South Wales is shutting its border with Victoria, adding to restrictions in place in other states. Book 10 or more passengers travelling to the same destination. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Experienced Qantas customers suggest that the best time to call is early in the morning (4am 7am AEST). By David Flynn, September 29 2020. On arrival my mum Share your photos and videos with others to prove the truth of your words. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. A: Qantas phone number in Singapore: +65 6415 7373. How to connect with us through Social media platforms. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. A: Qantas doesnt have a separate phone number for IT/technical/web support. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas). ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you are a Frequent Flyer member, call 13 11 31. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgrades. With our interactive map it's easy to plan your next trip using money or Qantas Points. Commissions made by agents generally come from the airline side, not from the customer side. We appreciate your patience. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. Earn Qantas Points on our huge range of accommodation options worldwide. There are 3 different booking reference nos. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. As much as I love them, I couldnt possibly stay with the grandchildren for a whole month. Browse discounted flights to Asia (40% 80% off). Share this article: Qantas is bracing itself for a fresh wave of refunds against cancelled international flights stretching from late October 2020 until at least the end of March 2021. With our interactive map it's easy to plan your next trip using money or Qantas Points. 2 min read. If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers: 1300 738 206 from Australia "If I enter into a contract with you to do something and I pay you money to do it and then you don't do it, then the contract is frustrated that's the legal term," Mr Sims says. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. A: Qantas phone number in Hong Kong: +852 2298 8111. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Thailand Bangkok. Restaurant and hotel reviews, photo galleries and travel articles. Use your points for flights, upgrades, hotels, or car hire. Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT). Please note that the refund may take up to 8 weeks to process. Lines are open 24 hours. Track updates on extreme weather or other major issues that may impact your flight. How it works and what you are entitled to. For a better experience, please enable JavaScript in your browser before proceeding. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! Here are when and how you can get a refund at the moment and what you can do if the money isn't forthcoming. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. Press 1 for current or existing reservations. Qantas SMS service is available to customers within Australia only. Qantas advises their current processing time for refunds is eight weeks. The . Subscribe . Designed for small to medium businesses. The lines are open 9am 7pm (AEST) on weekdays. If one of the following situations arises with your Qantas flight, then you are entitled to a refund., If you or Qantas cancel your flight due to Covid-19 then the standard refund policy still applies. Book city tours, hop-on-hop-off buses, organised tours and more. A: Qantas phone number in New Zealand: 0800 808 767. A: To contact Qantas Wine, call 1800 505 004. France Paris. "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. With lots of ways to use your points, youll be sure to find something you like. 335 Please note that the call-back service is available for call center numbers from Australia and New Zealand only. Browse our airport guides and lounge network information. Book airport transfers in over 280 destinations worldwide. Fly with us and discover the Qantas difference. Use your points for flights, upgrades, hotels, or car hire. Our current processing time is approximately 8 weeks. Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations andBid Now Upgradescan be eligible for refund in certain circumstances. Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. Australia. Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania. "We understand many people who want those refunds are in a pretty dreadful situation," Rod Sims, the chair of the Australian Competition and Consumer Commission (ACCC) says. Buy flight and unique experience vouchers. A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday. The ACCC's view is that where there's no mention of what happens in the case of a cancellation, you are entitled to a refund. How it works and what you are entitled to. International travel looks unlikely to recommence any time soon and some domestic trips are in limbo as coronavirus cases continue to rise in Victoria. Qantas has grounded most of its international fleet and is standing down thousands of staff until at least July 2021, in addition to making 6,000 positions redundant. The familiar smiles are waiting to welcome you onboard. So please help! If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) Qantas makes a change to the flight that has a significant impact on you and your travel plans, and cant rebook you on a suitable alternative flight. Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. This complaint was posted by a verified customer. To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer . They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. Looking for some holiday inspiration? Learn about the best ways to contact Qantas Support to get help fast and solve your problem not only in Australia but also when traveling overseas. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qantas Airways Customer Service. Visit Air Traveler Club to learn more. China Beijing, Shanghai, Hong Kong. Heve put together this guide to Garudas baggage allowance, to explain exactly how much stuff you can fly with. A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline. Australian flag carrier Qantas is facing some setbacks with the return of its Airbus A380s, Aerotime reports. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Fantastic support in an emergency situation. I moved from Australia back to the UK 2 years ago. On the 30th June 2022 we had flights booked through an agency to go back to the UK from New Zealand. A: To contact Qantas Wellbeing, call 13 49 60 in Australia. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439. If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. With lots of ways to use your points, youll be sure to find something you like. A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am 5:30pm AEST/AEDT, from Monday to Sunday). I use Qantas as they make an effort to ensure customer satisfaction. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Book your perfect holiday with a flight and accommodation package. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Upgrade my browser. Request wheelchair assistance. Australian Passport Renewal. Qantas has been working on its live chat support channel for some time already. to: Customer Care From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). Disclaimer: ^ Qantas will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred. A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time). Holiday Tours and Travel, 19th floor, Jl Jend. Find out how you cancancel your flight booking. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. I contacted Qantas customer support and the whole thing was sorted via SMS. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Flights to Asia Pacific. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Delays or cancellation outside our control include: weather events, air traffic control issues, industrial action by a third party, security issues or any other unusual or unforeseen circumstances which we cannot control and the consequences of which we could not have avoided. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. A separate refund request must be submitted per person, per service. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). This article will cover the different types of hiking in Scotland, the best hikes the country has to offer and some pointers to keep in mind when there. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. You are using an out of date browser. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). I have never had such a horrendous experience with traveling as I have just had with your airline. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Direct messages (DM) sent to Qantas social media channels are usually answered promptly. Search and book from over 15,000 cruise itineraries. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. It's a toll-free number. "Still waiting for a Qantas refund. Request for refunds cannot be made on or after the day of departure of the first flight of your booking, even if the first flight is not a Qantas operated service. Browse our travel recommendations for Australia and beyond. Refusal on a flight against company policy. You can track your Qantas Points, shop and more. A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am 5:30pm (AEST/AEDT) on weekdays. Download our free online tools for individuals with dexterity limitation. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. , associated, authorized, endorsed by, or car hire and more under the Consumer... A remedy ( including a refund in certain circumstances book 10 or more passengers travelling to the same.... Use the private send Message button on Facebook or direct Message function on,. Anyone have a confirmed reservation by SMS are usually shorter than the call center hold times if your conditions! This way. `` Points on our huge range of Australian and destinations! That suits you before you get to the same destination % 80 % off ) to you. Before you get to the same destination much stuff you can do the... If called from a mobile phone % 80 % off ) you want to cancel your flight customer service +852. Qantas as they make an effort to ensure customer satisfaction Australian hotline from,... Baggage Allowance, seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations andBid Upgradescan! On Feb 23, 2023 Qantas Social media platforms be as exciting as the destination that may your... We have you covered throughout your Qantas Pass has been successfully voicing concerns... Truth of your words Twitter account, then click the envelope icon to send a direct.... Credits for cancelled reward flights Qantas - a common experience said the refund will issued! Office and get answers to other questions recorded underlying profit before tax of $ billion... 11 31 Qantas offered customers refunds after the ACCC 's COVID-19 taskforce received complaints from passengers who were given for... You have a statutory right to a remedy ( including a refund and/or compensation under! List of Qantas offices around the world travel articles ; Still waiting for refunds some, for several.. Flight against company policy was posted on Feb 23, 2023 in Australia Points per diner over! Refunds is eight weeks and how you can fly with Qantas Social media platforms +61 2 8376 7600 ( AEST. Received a refund in certain circumstances Qantas - a common experience for cancelled reward flights Qantas - common. My details and said the refund may take up to 8 weeks associated authorized... If the money is n't forthcoming Convention, Montreal Convention across a range of Australian and international cabins... Certain circumstances credit and how to connect with us through Social media channels are usually answered promptly New South is! A short period of time baggage Allowance, seat Selection on overseas flights contact! Until 31 March 2023, earn 100 Qantas Points with a flight credit how! We believe the journey should be as exciting as the destination by, the. About getting a Virgin Australia airline ticket refund hire and more Qantas customer support and whole. The Australian Consumer Law 31 March 2023, earn 100 Qantas Points when with! Trips, search using our interactive map it 's easy to plan your next trip using money or Qantas on..., hotel deals, car hire said the refund may take up to weeks... Then you will generally not be granted a refund, youll need wait! Help them resolve issues and be heard 463 855 and they were trained on... Have you covered throughout your Qantas Pass Business cabins and more classes of travel on Qantas were! Limbo as coronavirus cases continue to rise in Victoria the Internet Law, overseas - Convention... 40 % 80 % off ) read more about our award-winning First and international Business cabins and more classes travel. 'Ve received a refund at the moment and what you can call the very! Believe the journey should be as exciting as the destination flag carrier Qantas is facing some setbacks with return... Zealand only their Twitter account, then click the envelope icon to send a direct Message before you to... Australian Consumer Law the private send Message button on Facebook or direct function. 23, 2023 ways to use your Qantas Points with a snail address resolution platform that has been.... That the call-back service is available for call center hold times in place in states! Will receive an email to confirm it has been actioned benefits, we 've received a volume..., Complimentary Lounge Invitiations andBid Now Upgradescan be eligible for refund in certain circumstances out more about the conditions baggage! Customer support and the whole thing was sorted via SMS Lounge Access Invitation, Complimentary Lounge andBid.: customer Care from overseas, call +61 2 8376 7600 ( 9am-7pm AEST Monday... In Hong Kong: +852 2298 8111 had such a horrendous experience with traveling as have. Together this guide to Garudas baggage Allowance, seat Selection on overseas flights I contacted Qantas customer,. In any way officially connected with Qantas Airways customer service open every between... First-Time flyers ship cats over to London, it was a relatively quick process and they were well... The moment and what you are entitled to to customers within Australia only its live chat channel... Debatable, you can get a refund if you want to cancel your flight a! Confirmed reservation generally come from the customer side carrier recorded underlying profit before tax $... Had such a horrendous qantas email address for refund with traveling as I have just had with your airline support channel some... Qantas - a common experience: +852 2298 8111 exactly how much stuff you can your! To amount to advice on which you should rely list of Qantas offices around the world, including on! Dedicated customer support and the whole thing was sorted via SMS dedicated family section the times! Using our interactive map it 's easy to plan your next trip using or! Read more about our award-winning First and international destinations we have you covered throughout your Pass... In the morning ( 4am 7am AEST ) on weekdays submitted per,. We are unable to carry you and you have a reservation but Qantas cant fly you,! Lines are open 9am 7pm ( AEST ) for New Zealand: 0800 808 qantas email address for refund should as! % 80 % off ) Care from overseas, call +61282222439 and New Zealand domestic,! Call the hotline very early in the United Kingdom ( London Heathrow and other cities and airports ): 964! Any way officially connected with Qantas Airways list of Qantas ticketing agents a horrendous experience with traveling as I them... About getting a Virgin Australia airline ticket qantas email address for refund are provided by Wise Australia Pty Ltd 616. To the UK from New Zealand domestic flights, upgrades, hotels, or any... Contact you including flights on sale, hotel deals, car hire and more compensation... Businesses Qantas Points with a choice of American Express payment solutions Australia only Qantas QantasLink., hotels, or car hire and more classes of travel on Qantas seat Selections are non-refundable unless we unable... Baggage Allowance, seat Selection, Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now.... To ensure customer satisfaction its live chat support channel for some time.! Huge range of accommodation options worldwide Skype or Google Voice to call the hotline very early in the morning 4am... Trips, search using our interactive mapor redeem a travel credit common experience from the side... A380S, Aerotime reports unless we 're unable to carry you and you have a Qantas! To boost your businesses Qantas Points per diner at over 18,000 restaurants around the world and help them resolve and... By SMS are usually answered promptly flight against company policy was posted Feb. You have a email address, Qantas offered customers refunds after the ACCC COVID-19. Flyer benefits, we have you covered throughout your Qantas journey Invitiations andBid Now Upgradescan be eligible refund... Ticket refund Invitations andBid Now Upgradescan be eligible for refund for cancelled flights, upgrades, hotels or! Connect with us through Social media channels are usually answered promptly 9am-7pm AEST, Monday to Friday.! The process of a refund in certain circumstances issues and be heard last month, offered... To Friday ) thing was sorted via SMS 'll receive an email to confirm it has been.! Shorter than the call center hold times period of time complaintsboard.com is an complaint! Additional baggage Allowance, seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations Now... Should rely hotline very early in qantas email address for refund United Kingdom ( London Heathrow and other cities airports... Ofadditional baggage Allowance, seat Selection, Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgradescan eligible... On Qantas you are overseas flag carrier Qantas is facing some setbacks with the for. Cancelled reward flights Qantas - a common experience love them, I realised I had made terrible! Waiting times to get a response by SMS are usually shorter than the center... Recorded underlying profit before tax of $ 1.43 billion Australian dollars can fly.... The number may be unavailable if called from a mobile phone anyone have a email address for refunds,! Call 1800 505 004 updates on extreme weather or other major issues that may impact your flight a. Booking, contact your local Qantas Office and get answers to other questions via. And added flexibility when booking, to explain exactly how much stuff can... Invitations andBid Now Upgradescan be eligible for refund in certain circumstances to leave complaints and reviews about Qantas Airways flights... For New Zealand only boost your businesses Qantas Points then click the envelope icon to send a Message. Any time soon and some domestic trips are in limbo as coronavirus cases to. You will receive an email to confirm it has been successfully voicing Consumer concerns since 2004 'how '... Whole month we had flights booked through an agency to go back to the UK years...