The fact that people are engaged poses the most significant issue. Rather than focusing on deteriorating other's business, the company should give higher priority to upgrading the quality of service delivery and customer satisfaction. A month after the allegations, Uber released its diversity report, which concluded that most employees were male (female discrimination), and half of the employees were white (violating the Four-Fifth rule). I want to suggest that this may not be possible. Though the company witnessed a large rate of growth and expansion in its business, there have been never-ending allegations and complaints regarding the service of the Uber Company. The 78-page report stated Uber dealt with 3,824 incidents of severe sexual assault and. Total Assignment help is an online assignment help service available in 9 countries. Delivery riders for Deliveroo, Uber Eats and Foodora staged a protest in Sydney last year, claiming to earn as little as $6 p/hrless than a third of the Australian minimum wage. The country's Land Transportation Franchising and Regulatory Board (LTFRB). High performance driven aggressive males could become an issue to the female employees at the company. ReferencesAngrist, J. D., Caldwell, S., & Hall, J. V. (2017). Susan Fowler, also a former engineer, accused her direct supervisor of sexually harassing her. Though the company has been successful in penetrating most of the local markets all over the world, it has to face many allegations and lawsuits in various countries. As per the report from the United States, a Washington based nonprofit organization, Electronic Privacy Information Center, charged Uber against the mishandling and breaching the privacy terms in June 2015. This would have benefited the largest amount of people in their corporation. Uber Eats is an online food ordering and delivery platform launched by Uber in 2014. Uber executives stated that they are working on bringing in more women and more people of color into tech (Lussier and Hendon, 2019). The rising report all over the countries also reveals that most of the employees in Uber are practising unethical behaviour. Journal of Management & Organization, 22(6), 859-874. Although Ubers decisions have gone against ethical and legal standards they could potentially be influenced by shareholders philosophy. Leadership. Uber plans on going public sometime in 2019, they could potentially be the worlds largest IPO of all time, with banks valuing the company as high as 120 billion dollars (Ivanova, 2018). Retrieved from Harvard JLOT: https://jolt.law.harvard.edu/digest/waymo-v-uber-surprise-settlement-five-days-into-trial, Denning, S. (2013, June 26). The agenda/ plan was termed as Supplying Long-Term Operations Growth (SLOG) by the management of Uber (Jiang, 2018). This is a case study review about Uber a global, app based Taxi Company. Therefore, this paper will examine Uber business practices and provide a report on the ethical conduct of former CEO Travis Kalanick in his daily work activities. Jiang, S., Chen, L., Mislove, A., & Wilson, C. (2018, April). Ultimately whether in the form of debt or equity these sums will have to be paid back, and then some. There are always problems wherever people are involved. Uber Eats. Until recent news reports surfaced, however, Uber customers were not informed that their whereabouts would be monitored. Business Insider. Uber leadership is accused of unscrupulous tactics in recruitment (BBC 2014). Uber has been a major success story, reaching a valuation of $50bn after just five years. Retrieved from New York Times: https://www.nytimes.com/2018/05/21/technology/uber-sexual-harassment-lawsuit.html, In, S. F. (2017, Mar 04). There is an accountability factor with traditional, heavily-regulated cab services that does not seem to be the case with privately owned companies like Uber. The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers. The online transportation services of Uber had been spread for around 58 countries and 300 cities, as per the data available on May 28, 2015. "Emil's comments at the recent dinner party were terrible and do not represent the company," he tweeted. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. This Article is brought to you for free and open access by the Faculty Publications at Loyola eCommons. The Department of Human Resources told Fowler that her direct supervisor was a high performer and they wouldnt feel comfortable punishing him for what was probably an innocent mistake (Isaac, 2017). Here's a look back at the scandals the came before Uber went public at an initial market. Uber has been rocked by a steady stream of scandals and negative publicity in recent years, including revelations of questionable spy programs, a high-stakes technology lawsuit, claims of. Sorry, we could not paraphrase this essay. Although eventually fired the coworker had previously harassed her and dealt with no consequences. Uber and GMB signed a collective bargaining agreement on 26 May 2021, allowing the GMB to represent up to 70,000 UK Uber drivers in negotiations with the company on issues such as pensions and . Where do you want us to send this sample? Uber's report astutely calls out two critical components to ensure that HR has the right ability to influence the organization: (1) confirming that human resources had the full and robust support of management, and (2) ensuring that the organization is . All rights reserved. But for this company specifically, the additional cost that is required to look after drivers and customers is likely to be too great. our extensive database of written samples to find the inspiration or research youre looking Equal Employment Opportunity Commission defines the Equal Pay Act as a requirement that men and women in the same workplace be paid the equivalent pay if the work is equal. Get your custom essay. The argument of the Lyft company stated that the process of ordering and cancelling a ride wastes the money, effort, time, etc. National Post Retrieved from https://search-proquest-com.ezproxy1.apus.edu/docview/1874145214?accountid=8289, Bershidsky, L. (2017, Nov 30). Uber is a brand that has faced both ethical and legal issues. Retrieved from https://www.eeoc.gov/laws/types/sexual_harassment.cfm, EEOC. Of Uber's eight new cultural norms, all but one have some desired behaviors identified. She had text as evidence, where she said it was clear he was trying to have sex with her. (2018, October 16). Retrieved from JEC: http://jec.unm.edu/education/online-training/contract-law-tutorial/breach-of-contract, (2018, March 27). Most stock quote data provided by BATS. Home Essay Samples Business Uber The Ethical Issues Surrounding the Uber Company. The footage of this video also went viral, and the person had to lose his job from the designation of corporate manager in Taco Bell company (Glss, 2016). Benefits/Challenges of a Diverse Workforce. Digital collaborative consumption and social issues: The clash of taxi and Uber driver in Surabaya and Taipei. Former Google engineer Anthony Levandowski was accused of stealing trade secrets regarding vehicle technology from Waymo and taking it to Uber. In August 2014, The Verge alleged that Uber had recruited a team of independent contractors referred to as 'brand ambassadors'. In November, a New York court dismissed Uber's lawsuit challenging a city law limiting the number of licenses for ride-hailing services. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. Uber has also been guilty of violating terms of service, specifically with APPLE. Glss, M., McGregor, M., & Brown, B. It all comes down to the economic model on which Uber is built. They utilized all these tactics to evade detectives and policeman and continue to operate in places like Boston, Paris, Las Vegas, China, and South Korea. Utilitarianism could also be the driving force with the violation of the FCPA, and the use of Greyball. Sexual Harassment was not the only specific law that applies to Uber. Uber has had numerous examples of a culture guilty of misleading others. Some of Ubers managers have also been accused with stepping on others, and even with sexual harassment. I want to suggest that this may not be possible. One that harnesses the possibilities of digital technologies not to enrich venture capital, but drivers themselves, in the form of cooperatives like the one currently developing in the absence of Uber in Austin, Texas. Uber has engaged for the past four years in a program that is used to deceive the authorities in countries and cities where UberX, Ubers low-cost service, is banned or resisted. The main ethical issues in this category concern the nature of gig workspecifically, its flexible . The first branch store opened in 1964 in Missouri. In the contract, Uber had with its drivers it never mentioned that the charge would be deducted from the drivers earnings, in fact, Uber promised and made it clear in the contract that it would not deduct the fee form its drivers. cent sure and w the three arities to the Uber Technologies, Inc. (Uber) is a tech startup that Zappos is adopting Uber's surge pricing strategy in how provides ride-sharing services by facilitating a connec- it compensates its call center employees. Equal Employment Opportunity Commission, it is against the law to harass a person because of their sex, request for sexual favors, unwelcome sexual advances, and other verbal or physical harassment. However, sometimes brands suffer with making an incorrect choice and have to face those consequences. She started working at the company in 2014 and left the company in 2017. In March of 2009 UberCab initiated out San Francisco allowing customers to access a cab with your smartphone. Introducing modern advanced technology for the passengers that would help them in instantly contacting the police control room and the relatives at the time of distress would secure the customers and eventually increase customer satisfaction (Wyman, 2017). The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers. But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. The advertisements we glance at in a magazine do their job very well, and that is because they are [], We provide you with original essay samples, perfect formatting and styling. According to the U.S. Another report from California which came earlier on the third of November 2015, an Uber driver had been allegedly attacked by a drunken client on the weekend. Wallsten, S. (2015). But there are two important differences between the God-view tool and what law enforcement officials do. On ride sharing competition and accessibility: Evidence from Uber, lyft, and taxi. Friedman was an advocate for free trade and minimal government interference with business transactions. 2023 gradesfixer.com. 2022 Cable News Network. The engine of Ubers growth to date has been the US$11.5 billion it has raised from banks and investors. Every place I worked at had a range of different people and it was very nice to meet and work together with people of different cultures, and I think me being from a different country added to that experience as well. Senior Research Fellow, University of Nottingham. Figuring that Ubers app explains its growth is like putting the birthday cakes appeal down to the candle on top. Following TfLs decision to withdraw Ubers license to operate in London, there has been a widespread picking over of the ride-hailing apps recent history and speculation about its future. Sever breach of corporate ethics has been charged by Lyft on Uber company. This resulted in a breach of contract (Prysby, n.d.). Uber has been accused of potentially violating the Foreign Corrupt Practices Act and is undergoing investigation. Related: Peter Thiel says Uber is 'most ethically challenged company in Silicon Valley'. This so-called 'gig economy' encompasses popular ride-sharing platforms, like Lyft and Uber; micro-work platforms, like Amazon's Mechanical Turk; and 'crowd work' platforms, like Fiverr, Deliveroo and Upwork, amongst others. The most concrete and effective thing Uber can do is face this problem like it's faced every other scaling obstacle. The additional charge of rape was also charged since he tried to sexually assault her in a hotel room. The Uber Company has appointed some of the independent contractors who use dummy accounts in their burner phones. Students who find it difficult to write detailed essays. All subjectsAllied HealthCardiology & Cardiovascular MedicineDentistryEmergency Medicine & Critical CareEndocrinology & MetabolismEnvironmental ScienceGeneral MedicineGeriatricsInfectious DiseasesMedico-legalNeurologyNursingNutritionObstetrics & GynecologyOncologyOrthopaedics & Sports MedicineOtolaryngologyPalliative Medicine & Chronic Available from: https://gradesfixer.com/free-essay-examples/the-ethical-issues-surrounding-the-uber-company/. Provide a detailed report on the ethical issues faced by the Uber Company while conducting its business processes and recommend effective ways to tackle them. Some, perhaps many, people seeking a ride wouldn't be bothered by being tracked. The retrospective apologies - rather than pre-emptive plans to prevent ethical issues that could be easily avoided - is a common . In addition, we discussed Milton Friedmans philosophy and how it potentially influences executives at Uber. With an evaluation of Uber work governance the factors can be explored effectively because company has previously involved in issues that are linked with corporate governance, risk and ethics. The inconsiderate background check before employing the drivers was the major reason which led to these unfortunate events. In a material breach, one of the parties receives something completely different from what was agreed on the contract. Senator Al Franken (D-Minn.), sent Uber CEO Travis Kalanick a letter accusing the company of a "troubling disregard for customer privacy." As per a case file in the jurisdiction of Chicago in January 2016, an Uber driver was arrested by the police officials for abducting a drunken passenger. Are you interested in getting a customized paper? The Uber algorithm takes into account many aspects when allocating work to its drivers: work performance, previous interactions with customer service, customer ratings, cancellation rate, completion rate, earnings profile, fraud probability score among others (Clarke 2021). 450+ experts on 30 subjects ready to help you just now, Uber entered the Chinese market in 2014 and from the very beginning tried to make a mark in the most populous country in the world by investing around 1 billion dollars per year. Uber vs. taxi: A drivers eye view (No. In this paper, we frame Uber through the lens of Stakeholder Theory to highlight drivers' position in the workplace, which helps inform the design of a more ethical and effective platform. Retrieved from Employment Law Daily: http://www.employmentlawdaily.com/index.php/news/ubers-safe-rides-fee-deduction-breached-driver-agreement-court-certifies-damages-class/, Wakabayashi, D. (2018, May 21). By June, the CEO had retired and the company needed to completely regroup. Related: Taxi rival bills itself as 'non a-hole' Uber. People of different cultures think differently, so there might be a problem of getting along between some people. In the near past, the company has realized that it is very hard to dominate the global market by ignoring corporate responsibilities and existing Uber ethical issues. After all, how does a driver learn about your need in the first place? First, we live in a very diverse country and why not include everyone in the work environment? If agreed, the drivers are provided with the sign-up kit at the moment. These approaches would effectively attend the Uber ethical issue of Passenger safety in the future. The travel information and the payment information should be treated as classified data by the company officials, and there should be heavy penalties in case there happen evident security breaches. To win over California voters, Uber and Lyft were considering to shut down their services "temporarily" in California as a means to appeal to voters who vote on Proposition 22 in the November . To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. Let us write you an essay from scratch, Order a custom essay from our writers and get it on time. America Economic Review, 107(5), 176-82. Uber's 2019-2020 Safety Report states that 99.9% of all Uber rides are completed without incident. Get your custom essay from professional writers. Like mentioned in the required reading, breach of contract is a failure, without legal excuse, to perform a promise stated in a contract. Uber has also been guilty of violating terms of service, specifically with APPLE. His perspective was that a corporate executive is an employee of the shareholders, or owners of the business, and has a responsibility to its shareholders to conduct business in accordance with their desires. This Act makes it a criminal offense for any U.S. business to conduct bribery to foreign officials to get an advantage when bidding on government contracts. Retrieved from FindLaw: https://corporate.findlaw.com/intellectual-property/patent-law-you-can-use-part-1.html, (n.d.). Many of her complaints went ignored, according to Ms. Avendano a coworker was making rumors about her saying that the only reason she acquired the job was because she had slept with someone. Uber executives were driven by profit and decided to not allow government regulations to interfere. Over the past couple of years, one particular company has seen more than their share of scandals. The similar case of crimes like rape, sexual harassment, sexual assault, verbal assault, stalking, etc. These reference papers are strictly intended for research and reference purposes only. I can help you save hours on your homework. Its growth to date has been so costly that even after the raft of regulations it has managed to sidestep, and measures forcing down the income of its drivers, it is losing billions every year. Susan Fowler claims that on her first day at Uber she was contacted by her supervisor openly looking for a sexual relationship with her and other women. Retrieved from CBS News: https://www.cbsnews.com/news/uber-agrees-to-pay-10-million-to-settle-discrimination-suit/, (2018, March 03). Masyarakat, Kebudayaan dan Politik, 30(4), 333-343. As of this writing, Kalanick has not publicly responded to the letter. (2020, Jan 20). By using it, they order new rides from their major competitors (For instance, Lyft). There are many reasons why diversity matters. For everyone else, is an app slightly shinier than its competitors clones enough to outweigh the higher fares that should come with Ubers model? However, in providing a vast service Uber has encounter many ethical issues. We found that Uber drivers have three areas of consistent complaints about working "for" algorithms, concerns that we've also seen in other companies using algorithmic management: Constant. Uber's website lists an extensive protocol for people who want to be drivers, but as Lindsey Mastis reported for NBC affiliate WFLA in Tampa last month, Uber's background checks are not open record in Florida. Gradesfixer , The Ethical Issues Surrounding the Uber Company., The Ethical Issues Surrounding the Uber Company [Internet]. But CEO Kalanick's response suggested lax leadership. B. Don't use plagiarized sources. Loading. Pol'y, 20, 1. Ethics Issues: Uber is a great company that provides a variety of services. The commencement of grave crimes like rape and sexual assaults by its drivers are forcing the customers to opt for substitute safer online transport facility provider. Their CEO described his company as the "better boyfriend . Milton Friedman, an economist, and statistician was an American known for his philosophy on free-market capitalism. In 2017, Uber had a mixed response to the scandals. By checking a mobile device in the car. In general companies in Silicon Valley have been forced in many instances to release diversity reports. Jobs dont necessarily have to be identical to be paid equally but must be almost of the same worth. What concerns me, however, is not the invasion of privacy per se, but the fact that most consumers don't know it's going on. Uber has suffered a spate of negative publicity in recent days after allegations of discrimination and harassment from a former software engineer ("Another Uber Engineer Goes Public With Sexism and Harassment Allegations", 2017). Disclaimer: The reference papers provided by totalassignment.com should be used as model papers only. CNN Sans & 2016 Cable News Network. Trade secrets are something not generally known. Why are the rapes of so many women just a growing pain? Below, we will examine Susan Fowlers case, who was an employee at Uber and claimed that her supervisor sexually harassed her and other women at the company. Still, there is no such thing as a free lunch. The high success and perfect business model of the company have inspired a lot of entrepreneurs who eventually started to copy its format. This essay was donated by a student and is likely to have been used and submitted before, Free samples may contain mistakes and not unique parts. The letter's . Effectively, what both companies surely rely on is investors subsidising the prices customers pay in the short term, in return for a long-term monopoly with higher prices. Accusations of sexual assaults by Uber drivers have been circling the news for some time now. Previously, Ghaffary worked at BuzzFeed News, the San Francisco Chronicle, and TechCrunch. Wall Street Journal Retrieved from https://search-proquest-com.ezproxy2.apus.edu/docview/1933837150?accountid=8289. Operating in 58 countries, it is valued over 60 billion dollars. The operational part of the company reveals that it has never given proper support to the drivers at the time of distress. Factset: FactSet Research Systems Inc.2019. Purpose This paper aims to engage with the social issues emerging from the increasing reliance upon app-driven services, as they pertain to precarious labor and ethical standpoints in a digital . Of entrepreneurs who eventually started to copy its format the sign-up kit at the company reveals that it never. Part of the employees in Uber are practising unethical behaviour wall Street retrieved... 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