I don't even know how it is legal to have these moron bastards do business. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. EF will make every effort to accommodate revised tour requests. The trip was booked for June of 2019. This is a terrible company. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. Subject to policy limits and exclusions. She had a black eye and blood in her eyeball for the entire trip. I will make sure and tell everyone I know not to take these tours. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. What can we do with this company? I am out of $4,200.00, what is EF Tours out of??? Four students are continuously placed in rooms meant for two people. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. I sent the letter and will contact them again Monday to try and get answers. Have had 2 separate travel experiences with EF. Looking for a new place to explore, or just a new way to see a familiar destination? I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. He gives the best guided tours of Spainand he inspired his family to become local guides, too. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. Its a joke. I went on my trip June 11, 2014-June 25, 2014. Coverage for baggage in cases of theft or delay. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . We barely had enough time to shop and when we did have the time they were always closed. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. In what universe is this considered acceptable?!?!?!? ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. They also charged me $189 for insurance I declined. cash refund for the unused trip. Safety First Program So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. Meet your people What a waste of time and money. I overlooked all that because it was time spent with my daughter. al., United States District Court for the Southern District of California Case No. I will not let this go if need be I will take them to court and sue there asses. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. I ended up booking our own flights home to the US for $1500. var dt = new Date(); I'd like them to give me a written, emailed itemized list of what they are spending all our money on. Protection for your belongings Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. Especially during a pandemic where these things change constantly. Spring break trip with the school for my two boys to go to Greece and Italy this year. Hence the lawsuit (in CA 2020, look it up). The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. I want all of my money refunded as it is the right thing to do. Still capitalizing from us by refusing to refund the total amount. A more personalized on-tour experience. First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. My daughter wanted to go with members of her class on this great trip with EF tours. It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. Original departure date 7/13/2020 Benefits include: Choice of departure date. This will not work for many reasons, first I we are most likely moving. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. . Privacy Policy | Copyright For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. Dedicated Emergency Service and Incident Response Teams We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. My son didn't create this problem, and it's not his fault. Two straight hours of calling the ef tours emergency hotline and no still no answer. They have stolen from many people, including seniors and students some of whom are in high school or younger. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . Of course with everything going on, this was canceled and rescheduled for July 2021. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. Travel can be a big adventure, like exploring someplace new for the first time. This company is a fraud and steals money from families. SCUMBAGS!!!!! I called EF and they directed me to the insurance company-which is an absolute rip off. They are basically stealing our money and find this to be okay. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. They simply refuse to refund your deposit. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. Looking ahead. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. All I know to do is make this issue public. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. A freaky feel to it. EF Tours company has gladly excepted the government stimulus hand out. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. My daughter insisted on being signed up for her school trip in 2020. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. DO NOT USE EF Tours! EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. McGrane PC. After only 3 days on tour Israel kicked everyone out because of Covid. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. I worked on the building and had to be in the offices every 3 months for 2 years. al. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. My signature was on paperwork for a trip THIS July. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. We bottled some of this events magic in our student Summit video recap. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. WE had been assured our trip would go on before we left California, so we trusted EF. v. EF Institute for Cultural Exchange, Inc., et. Background checks on adult travelers al. Refusal to refund refund after they cancelled tours! They informed me that my type of service is not recognized and I would not be covered. 2021 came with Covid restrictions that could not be met. al. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. Then, you can't get through on the phone. Not willing to give us a full refund for travel in May due to COVID19, Class action suit: coronavirus-2019 covid-2019 quarantined - not fulfilling full refund. Emergency evacuation coverages When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. that compelling itineraries should be full of If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. We asked to leave to home too. However, we are no longer traveling. They make go in circles and have excuse after excuse. So, even the itinerary is a lie! In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. 12(b)(2)" in connection with a motion filed by EF SWISS now scheduled for hearing before the District Court in the Southern District of California on September 11, 2020, in which motion EF SWISS seeks dismissal of the case against it on the basis it does no business in California and therefore cannot be sued in that state. That's sort of a release, isn't it? The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. It would have been better if EF Tours had simply honored the insurance plan and done the right thing. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. My family and I scheduled a tour with ef educational tours. This plan includes Trip Cancellation coverage. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . I will never, ever even consider sending any of my other kids on one of these trips. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. Many are not able to meet those restrictions and need to cancel. It was so uncomfortable. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. al. 2. People should be able to get a refund, without all of the hidden fees. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. . This will surely increase the credibility of your complaint. We wanted to go to Israel and 2 other countries. Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. I had to also pay $500.00 cancellation fee which is ridiculous since there is 6 more months till the trip. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. A copy of this pleading is posted on our UPDATES page. They need to be outted with their unfair business practices. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now HOW CAN THIS BE LEGAL??? The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. Provided to all groups departing through September 30, 2022. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Beware. I feel like everything was rushed. EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. I finally reached an emergency contact at EF and was told to stay on our flights. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. From: Emilia Hovestadt I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Live, unedited & independent traveler reviews. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. Seems a little steep for cancelling a trip that is still almost 2 years away. Their contact information can be found in the complaint below. My mom is part of a tour departing for a 10 day trip to Europe. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! Which btw the ticket was $100!!! This program was created to provide the safest possible tour experience for our customers. Account #6297341 However, if there is any issue, EF Tours will not honor insurance or refunds. Policy terms, conditions, and exclusions apply. Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. Wife and daughter were planning to go on a trip to Italy in over a year. I was told the person would be kicked off the tour but they werent. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. Liability Coverage. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. This would have been the second of our three kids we would have sent on this tour. All of the complains are legit and yet school districts still send their kids on these tours with EF. By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. Claim it and get a lot of features. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. Large as you & # x27 ; send their kids on these tours with EF tours... 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